Optimum helped us to understand how to get the best out of our current systems, and offered support and training to improve processes and team outcomes. They created role based profiles which helped us to minimise access risks, and ensure all colleagues had the right access to systems to meet their work objectives.

Optimum also redefined our commercial payment structures to remove old historical options and move forward with a fresh start for new ways of working. Optimum are able to offer support, and challenge in equal measures, whilst providing system and process expertise from working with other companies on the COINS system.

They work with a flexible and adaptive approach which ebbs and flows with our priorities and availability, with a good understanding of our business and what matters most to us.

Their people are skilled and easy to work with, and move easily between technical solution design, problem solving, trainer and coach. Optimum are always responsive to our requests for help and information and are a joy to work with.

Amanda Swan – Development Director

Bromford

Having worked together for over 18 months, Optimum initially helped us with a software implementation which was delivered to a very high standard.

The team at Optimum have since been delivering Accountancy Services for almost a year, which has helped to resolve complications inherited from our previous accountants and have now taken over our full monthly accounting systems.

I feel they are part of our internal team and are always on hand to provide assistance in a timely manner. Communication is proactive and they assist in many areas of the business.

Andy Chapman – Director

Watermeadow Homes

bunnyhomes started work with Optimum in November 2018, the team have been instrumental in assisting us to successfully implement COINS into the business. Our project has encompassed all modules from Land Appraisal through to Customer Care giving bunnyhomes a full business solution which has significant benefits for us as a company.  The long standing relationship we hold continues to explore and invest in new projects to add further value by embracing the latest functionality available. Optimum have advised us on business process and policies and more recently helped support our finance function, we have found their industry knowledge and expertise adds real value and look forward to continuing the relationship over the coming years.

Barry Stiles – Managing Director

bunnyhomes

Following a recommendation from COINS, we worked with Optimum to implement COINS from another system. With the knowledge that Carole was a previous Finance Director within the industry, in the same role as I am currently in, and a team who were previously industry experts in their respective fields, we were confident that Optimum had a good understanding of what we wanted to achieve. Optimum have a broad knowledge of COINS and we felt well advised on the set up and decisions we had to make throughout the process. Implementation started remotely but the pandemic did not stop our project, and more recently Optimum have been onsite to advise and support where required. Optimum were always accessible and the implementation went very smoothly. I would be happy to recommend Optimum to others within the Housebuilding and Construction industry. 

Ludovic Blackburn – Finance Director

C G Fry & Son Ltd

We have been working with Optimum on the implementation of Coins into our new business and more latterly to deliver further specialist training. Optimum have been patient, professional and helpful at every stage of our project. The team at Optimum are always responsive and have been able to answer our questions whilst offering additional support when we need it. Whilst we prefer in-person training, during the pandemic Optimum have been able to successfully deliver remote training to ensure our project maintained momentum. We are extremely happy with the training we receive from Optimum and their ability to provide specialist consultants who are experts in each area of COINS offers a level of comfort that our project will be successful and professionally managed.

Craig Nutter – Operations Director

Northstone

Optimum are an Approved Partner of COINS. Their staff’s experience and expertise with COINS in terms of both project delivery, consulting and as end users in the industry is impressive and helps the COINS user community to maximise the value and benefits from their COINS systems.

Chris Westbury – Chief Operating Officer, UK & Ireland

COINS

Optimum are always there to jump into the trenches with us to help solve problems which is why I think the project is such a success. Our relationship with Optimum is as strong as you can get for two independent companies working together.

Head of IT and Projects

Barry Howard Homes